Thank you for choosing Alexine. We are committed to ensuring that your jewelry reaches you safely and efficiently. Please review our shipping policy to understand how we manage your orders.

 

Shipping Locations

We proudly ship worldwide, delivering our handmade jewelry to customers in all corners of the globe.

 

Processing Time

Each piece of jewelry is made to order and crafted with care. Our standard processing/producing time is 8-15 business days. Orders are not processed or shipped on weekends or public holidays. Once your order is processed, you will receive a confirmation email containing your order details and tracking information.

 

Shipping Time

After processing, shipping times vary depending on the destination:

- Europe: 3–7 business days

- United States and Canada: 5–10 business days

- Rest of the World: 7–15 business days

 

Shipping Rates

We offer the following shipping options:

- Standard Shipping: Free of charge

- Express Shipping: Available for an additional charge.

 

For promotional periods, we may offer free shipping. Check our website for updates.

 

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment and stay updated on its delivery status.

 

Shipping Carriers

We work with trusted carriers, including FedEx, DHL, UPS, and local partners, to ensure your jewelry arrives safely and on time.

 

Customs, Duties, and Taxes

For international orders, Alexine Fine Jewellery is not responsible for customs duties, taxes, or fees that may be applied to your shipment. These charges are the responsibility of the customer.

​

Lost package 

Alexine Fine Jewellery is not liable for products lost during shipping. If your order got lost during shipping, please contact the shipping carrier to file a claim. 
 

Damaging during shipping 

If your order got damaged during shipping, we are determined to find a suitable solution. We will ask you to return the package so we can transfer your money back into your bank account. It will take 3-5 business days for us to transfer the money back after we received your return in our office. Make sure you contact Alexine Fine Jewellery within 24 hours after your order has been delivered, other wise we cannot help you find a suitable solution. 

Keep all packaging materials and damaged goods as evidence.

 

Contact Us

For questions about our shipping policy, contact us at:  

Email: alexine.office@gmail.com