Return Policy

At Alexine Fine Jewellery, we aim to create pieces you will cherish for a lifetime. However, we understand that returns may sometimes be necessary. Please review our return policy carefully.

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You may return an item if the product meets the following conditions:

• It is undamaged, If the product is damaged or shows signs of use, a reduction in refund value may be applied.

• The product must be undamaged and show no signs of wear.

• The jewelry still has its original label attached (not cut off).

• The packaging is complete and undamaged, The product should be returned in its original packaging, including any accessories, warranty certificates, and user manuals, if reasonably possible.

• The certificate is complete and undamaged.

• Any accompanying items (such as the jewelry box or other included accessories) are complete and undamaged.

• The return request is submitted within 14 days of delivery.

• You may open the box to inspect and try on the item, just as you would in a physical store. However, do not remove labels, stickers, tags, or protective plastic.

• Always include your order number when returning an item.

 

Customized or personalized jewelry cannot be returned.
According to legal regulations, products that have been custom-made to customer specifications—such as personalized jewelry or items with a distinct personal character—are not eligible for return.

The following jewelry items cannot be returned under any circumstances:

• Jewelry with an engraving.

• Jewelry that has been custom-made or altered.

• Jewelry that has been specifically created or adjusted upon request.

• final sale items 

• Items showing signs of wear, damage, or alteration

• made on size items 

 

If your return does not meet the above criteria, we may be unable to accept it, or a reduction in refund value may apply.

Cases Where a Reduction in Refund Value May Apply

• The return does not include any promotional items that were part of the original order.

• Gift packaging cannot be returned, and its cost will not be refunded.

• If the product is returned damaged but repairable, we will contact you to discuss the next steps. In such cases, repair costs may be charged.

• If the product is returned damaged and/or with visible signs of use and cannot be repaired, we will contact you. In this case, the reduction in refund value may be up to 100% of the original purchase price.

 

Initiating a Return

To initiate a return, please contact our customer service team at alexine.office@gmail.com within 14 days of receiving your order. Provide your order number and the reason for the return. Our team will issue a return authorization and provide instructions for returning the item.

 

Return Shipping

•  Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item or defect).

• We recommend using a trackable shipping method and purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

 

Inspection and Processing

• Once we receive your return, we will inspect the item to ensure it meets our return criteria.

•  Approved returns will be processed within 5–7 business days.

•  Refunds will be issued to the original payment method, and exchanges will be processed based on item availability.

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