Return Policy

 

At Alexine Fine Jewellery, we aim to create pieces you will cherish for a lifetime. However, we understand that returns may sometimes be necessary. Please review our return policy carefully.

 

Eligibility

 Items must be returned in their original condition, unworn, and accompanied by the original packaging and documentation (e.g., certificates of authenticity).

 Returns must be initiated within 14 days of receipt.

- Customized or personalized items, including engraved jewelry, are non-returnable and non-refundable.

 

Initiating a Return

To initiate a return, please contact our customer service team at alexine.office@gmail.com** within 14 days of receiving your order. Provide your order number and the reason for the return. Our team will issue a return authorization and provide instructions for returning the item.

 

Return Shipping

- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item or defect).

- We recommend using a trackable shipping method and purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

 

Inspection and Processing

- Once we receive your return, we will inspect the item to ensure it meets our return criteria.

- Approved returns will be processed within 5–7 business days.

- Refunds will be issued to the original payment method, and exchanges will be processed based on item availability.

 

Exclusions

The following items are not eligible for return:

- Customized or personalized items, including engraved jewelry

- Items purchased through unauthorized third-party retailers

- Items showing signs of wear, damage, or alteration

- Final sale items are not eligible for return, we will make this clear in the product information if this applies for an item on our website